Sinclair Law Solicitors encourages our clients to maintain full and frank communication and to raise any problems that may arise during the course of the matter.
If you are dissatisfied with any aspect of service, please feel free to raise your concerns with the solicitor in the firm who has been advising you.
Any complaint will be dealt with promptly and comprehensively as follows:
- You will receive a preliminary response from your solicitor within 28 days of receipt of the complaint or if this is not possible you will be provided with reasons. If your complaint is about the fee charged and you have not already been provided with a detailed narrative showing how the fees were incurred, we will provide this to you. Sinclair Law will work with you to reach a satisfactory conclusion. You will not be charged for the cost of complaint handling.
- If you are not satisfied with our initial response, you may then send details of your complaint to Lucy Hart who will respond to your complaint within 28 days.
- If you remain dissatisfied with the response you may be able to make a complaint to the Legal Ombudsman and/or apply to the court of an assessment of the bill under Part III of the Solicitors Act 1974. Further details can be obtained from Legal Ombudsman website or by telephoning or writing to them. It is important to note that any complaint to the Legal Ombudsman is time sensitive and ordinarily has to be brought within 6 months of the final decision from us.
The Legal Ombudsman
PO Box 6806
Tel: 0300 555 0333
Email: [email protected]